Shipping Policy

Ellezen products are shipped from our warehouse in California, USA.

We process and ship orders during normal business hours 9 am PST to 6 pm PST Monday to Friday.

Please allow  1-3 business days for processing on all orders placed with standard and express shipping.

We do not ship orders over the weekends or on holidays.

Below ship method timelines are estimates only and cannot be guaranteed, as carrier delays can sometimes occur.

If you've ordered an item on pre-order along with items readily available on our site, items will ship when they are available and you can expect two separate packages. We partner with reliable carriers such as USPS,  DHL , UPS to deliver your orders worldwide.

Shipping costs vary based on the destination country.  The costs will be visible after entering the address in the cart.

Delivery times range from 3 to 8 business days depends on destination country.

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From our experience:

European countries | 3-5 days

Countries outside Europe | 5-8 days

If we receive your order before  noon PST on a business day,  we do our best to pack everything up and get it in the mail the same day. Orders received after noon PST are typically processed and shipped the next business day.  When we get huge rush of orders, it may take us a couple of days to work through them all. We appreciate your patience!

We have a few options for shipping in the USA: 
**Please note that only standard shipping can be selected for PO boxes or US Territories (ie: Guam, the US Virgin Islands, American Samoa, the Northern Mariana Islands and Puerto Rico). Priority shipping is not available to Hawaii or Alaska. International orders are shipped via Express Courier and prices are calculated at checkout.
 

Standard Shipping: 

Estimated shipping time:  7-16  business days.  

Orders over $150  the Standard Shipping is Free.

Below that amount  we charge flat fee of  US $ 7.99

Expedited Shipping:

Estimated shipping time  4-12  business days.

Free shipping for orders US$200+.  Otherwise  US $15.99 

Priority Shipping:       

Estimated shipping time 1-2 shipping business days,

 (This shipment method not available for Hawaii + Alaska) Priority shipping cost US $35.00  

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We ship international packages with taxes and duties paid upfront by customer. Please note we do not offer free return shipments for Canada and international orders. If you have any questions about your order, feel free to reach us at orders@ellezen.store and we will assist you. Shipping times vary on the carrier and destination. All items ship from our warehouse in San Francisco, California.

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All international orders are shipped via Courier Express, with shipping estimates and price calculated at checkout. Returns can be made within 14 days from the date your order is delivered.