Returns and Refund Policy

Don't worry, we've  got you!
At Ellezen, your satisfaction is our priority. We want you to feel confident in every purchase. 
If for any reason you are not completely happy with your order, we are here to help. Write to us returns@ellezen.store

Returns & Exchanges
We accept returns and exchanges on all products except gift cards or those marked as final sale.
Ellezen accepts merchandise for exchange, store credit, or refund within 14 days from the delivery date.
At this time you have to pay for the shipment of the merchandise back to our  warehouse in San Francisco, CA.

Refunds & Shipping Cost
Once we receive the returned items  in their original condition, we will initiate a refund  to your original method of payment. If you request refund, 10$  processing/ restocking fee will be applied and deducted from your refund. We do not refund shipping costs. We waive the 10$ processing/restocking  fee for exchanges or store credit. 
 Please allow 3-5 business days for your refund to be processed once the return has been received by our warehouse.

 How do I set up a Return?
Please forward your confirmation email to returns@ellezen.store  with the subject “Start a Return” and your order number in the subject line. Please include the item you are returning, the reason and your method of return (exchange or refund) in the body of the email.

Exchange 
if you wish to exchange because of for example sizing issue, please send us the email to exchanges@ellezen.storeForward  your order confirmation number or receipt. You need to ship to our warehouse at your cots  the unworn merchandize in is original condition and we will ship you the exchange item via standard shipment at our costs. 

How long do I have to make an exchange?
All exchanges or returns must be made within 14 days of receipt of the merchandise.

I received an incorrect item , what should I do?
 In the unlikely event that you receive an incorrect item, please forward your confirmation email to return@ellezen.store with the subject “Start a Return & Incorrect ” and your order number in the subject line. We will ship replacement at our cost.  Incorrect  items must be reported within 10 days of receipt. 

✅ 14-Day Return Window

You have 14 days from the delivery date to return or exchange eligible items.

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✅ Condition of Items :
ALL PRODUCTS  must be in new, unused, unworn, unwashed, unaltered, original condition with all original Ellezen tags and packaging intact.  Send copy of the invoice/purchase order along with the merchandise.

ALL SWIMWEAR must be tried on wearing undergarments. If you wish to return an item, all tags and protective hygiene strips must remain in place.  The item will not be accepted for return, if either of these have been removed or altered, or if the item shows signs of wear, is damaged or is dirty.

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✅ Final Sale Items

Personalized items, gift cards, and certain personal care products are non-refundable for hygiene and customization reasons.
 
Ellezen.store reserves the right to reject exchanges that are sent or communicated outside of the exchange period limit; items which are not in the same condition in which they were received; or exchange parcels that incur duty.

We carefully prepare and package each order.  Once your parcel is received for shipment by the courier, we do not take responsibility for lost or damaged packages. Should an issue arrise during transport,  please contact the shipping courier directly with your tracking number handy.

If you have made an error in your order, or wish to cancel, please email returns@ellezen.store within 12 hours of placing the order, so we can inform our team of the requested changes. If we have not processed/ shipped your order we can made modifications. However once the order was processed and shipped we are not able to oblige modification / cancellation requests.